Shipping Policy

Shipping Policy (last updated 23/10/24)

1. Standard

The Company will facilitate the delivery and/or assembly of Goods within serviceable areas of Australia. The list of serviceable areas can change from time to time. If the nominated shipping address is in an unserviceable area, the Company will contact the Customer to discuss alternative options and/or applicable fees.
The Customer must inform the Company of any special instructions relevant to the delivery of Goods at the nominated shipping address (such as gate codes, access restrictions, stairs, or dirt driveways).
For orders without assembly service, the Goods will be delivered by a third-party courier to the front door or as close as possible. Drivers are not equipped to carry the Goods beyond the ground floor, and it will be the Customer’s responsibility to take the Goods inside their home.
The Company and its delivery partners follow several protocols to achieve the estimated date and time for delivery. However, any date and time provided to the Customer is an estimate only. Many factors (most of which are beyond the Company’s control) can affect these timeframes. The Company reserves the right to amend the estimated date and time for delivery without notice.
The Customer will be liable to pay additional fees for alternative delivery arrangements including without limitation failed delivery attempts, a failure to provide proper access instructions or a change to the shipping address after dispatch.
It is the Customer’s responsibility to inspect the Goods and check for correctness of condition, quality, quantity, colours and sizes prior to installation or use. If the Customer is absent on the day of delivery, they must inform the receiver (or members of their household) of this requirement. Subject to the Customer’s rights under Australian Consumer Law, the Customer will be deemed to have accepted the Goods unconditionally on the date of delivery or collection.